powered by Facebook
Hi - I don't often upgrade HiFi (the last time being 15+ years between set-ups). Having obtained a Primare i30 amp to replace the Cyrus2 & a pair of Rega RS7's to replace the Missions, I then looked for a new CDP to replace the Marantz and compliment the new amp. Richard had a client selling a used Primare CD32 and a deal was struck suiting both parties. Richard negotiated the transaction / payment / shipping extremely efficiently. I am now in Primare heaven 😉
A NAD module from Audiologica for my C388 amp didn't seem to work, but the problem turned out to be all at my end. Guess what... I hadn't upgraded the firmware on my new amp! Once I'd done that, everything worked like a dream, and Richard's endless patience kept my hopes up while I was trying to find out what was wrong. Great service!
Richard is a very, very good person and hi fi retailers around, many thanks for all.
Excellent service. Went the extra mile to make sure I was happy with my new Meze headphones.
Fantastic customer service, Richard is very knowledgeable and nothing is too much trouble. Excellent retailers strongly recommend
The innuos zen I purchased from audiologica was recommended by Richard and after doing a little research I purchased it a few weeks ago as a early Christmas present and wow what a fine cd ripper highly recommended. And far better in music reproduction than the naim by a mile audiologica is a very professional hi fi retailer and highly recommended Thank you Richard ��
Excellent Hifi retailer, quick to reply to any questions, very helpful. A fantastic special offers section. I would definitely recommend them to friends and family.
There are good hi-fi retailers around, but I can't think of one that is better than Audiologica. Richard is so helpful and nothing is too much trouble for him. I have bought several items from him over the last 5 years and have been pleased with all of them and impressed by the level of service I have received.
Richard was very knowledgeable and helpful.. ended up with exactly the sound I was after.. very pleased with the sound of my new metrum amethyst DAC..
I had a difficult time finding Crystal Cable IEM cables here in the U.S., by chance I found Audiologica. I was amazed at the level of customer service support Richard provided, he kept me abreast of the cable order placed with Crystal Cable, when they received it, and throughout the shipping process (tracking the order as if he would be recipient). I received a request from FedEx here in the U.S. with regards to the commercial invoice which was required for U.S. Customs, although it was late in the evening in the U.K. Richard was there to forward a soft copy of the invoice to FedEx, his promptness allowed me to receive the cable on time. I've never experienced such personal attention from any retail establishment in the past, excellent company which I would not hesitate to purchase from again in the future!
Thanks audiologica and Richard Santiago in particular for all the help on the recent upgrade. Soooo happy with it. Highly recommended
Great company you deal with, very friendly and efficient service.
I have bought several products from Audiologica over the past few years and the service has always been exceptional: very helpful, friendly, efficient and knowledgeable.
Service was very good. with excellent communication. Richard even honoured the price on the website as it had increased.
Great advice over the phone and my chosen amplifier was delivered in less than 24 hours. I'm wondering why I'd never gone here sooner. Heartily recommended!
Only used once, but a much better experience, and 10 times more helpful than any other hi-fi dealer I have ever used. You really do get the personal touch, and continued support if required. Really could not recommend enough.
Richard was really helpful with supplying the speakers I was looking for. He kept me up to date with the progress of my order at all times and even offered to loan me another brand of speaker until mine was ready to ship. Very friendly, I would definitely use Audiologica again and recommend them to others. Thanks for the great service.
Since the company whose products I was interested in does not have a dealer in my current country of residence, had to look for dealers abroad. That was how I got in touch with Richard. He then provided me with the Eclipse-TD speakers I was looking for. As well as valuable advice and impeccable delivery. Since then, many components in my system(s) have changed, but the Eclipses are still there, playing as they should (and as Richard promised they would) 🙂
Delighted with the new Sonos that arrived yesterday. Great service from start to finish! Thanks very much!
Richard at Audiologica always provides me excellent advice and service even many months after purchase. You just don't get this type of personal service like this from buying online. Highly recommended